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Composite Research, Inc.

Composite Research, Inc.
Makers of Sundance, Sea Born, and Spyder Boats

Author: admin

Can I receive photos of my new boat from the factory while under construction?

To preserve the efficiency of our production process and in fairness to all of our customers, we do not provide photos of individual boats while in production to retail buyers.

CRI dealers may from time-to-time request production photos to address special needs and circumstances. In such cases, the sharing of such photos would be from the CRI dealer to the retail buyer.

How do I receive tech and/or warranty support for Simrad products?

SIMRAD OWNERS TECH AND WARRANTY SUPPORT :

Any request for Warranty assistance must go through the Simrad Tech Support Department.

The normal warranty process for ANY defective product replacement (such as NSS evo3 or GO series units, sonic hubs, radar units…):

• THE OWNER CARE SUPPORT LINE IS # 800-628-4487 / ns-support@navico.com

• Owner provides tech details of defective issue, defective product serial number, etc. to the Simrad agent for decision. Tech will troubleshoot issue with Owner.

• If found defective, Simrad agent provides RMA# to the Owner to return the defective product.

• Owner ships the defective product to the RMA address

• Simrad receives defective product, verifies it is defective, and ships replacement product to the Owner.

ADDITIONAL IMPORTANT NOTES:

• If the Owner wants the Simrad agent to ship the replacement unit to them BEFORE they remove and ship out the defective unit….this is called ADVANCED REPLACEMENT.

• If the Owner wants the ADVANCED REPLACEMENT they MUST provide a credit card for this transaction.

• The Owner credit card is charged for the replacement unit amount and the new unit is shipped immediately.

• When the ADVANCED REPLACEMENT unit is received by the Owner and they remove the defective unit, they must ship the defective unit back to Simrad.

• Once Simrad receives the defective unit back from the Owner, they verify it is defective and they credit back the charge to the Owner’s credit card.

How do I restore my deck if it has turned a yellowish color?

Waxes, sunscreen oils, and other surface contaminates can start showing yellowish tint over time especially in warm, sunny climates.

To remedy this issue many boat owners have found success using Xylene which can be purchased at most hardware stores.
Next, using gloves and eye protection soak a rag with a generous amount of Xylene and then lay the rag on the discolored area for a few minutes. Next, scrub the yellow spots using a handheld deck brush (soft to medium bristles) on the affected area.

If the discoloration remains, repeat the previous steps.

Finally, rinse the deck thoroughly with soap and water.

I turn on my well pickup, I hear the pump running but no water enters the chamber, why?

The issue in most cases is caused by an air pocket that surrounds the impeller or pickup intake. From the operator’s perspective, you’ll hear the pump running, but no water will fill the chamber.

First, be sure that you’ve opened the spray head to allow water to flow. If you’re uncertain how to open the spray head, we invite you to view this related post, “How do I operate my aerated bait well?”

Next and assuming the spray head is open but your issue unresolved, move your boat a short distance (preferably on plane), throttle down and allow the water coming towards the boat to “catch up” and reach the transom. In most cases, this “push” from the water will clear the air pocket.

If you’ve moved your boat but the issue remains, you may have a mechanical issue with your pump or some type of blockage within the pickup itself. If you suspect a mechanical problem, reach out to your local CRI dealer for assistance.

Where can I find a manual for my boat?

We do not provide model-specific owner’s manuals. Instead, we distribute and publish all available documentation for your boat’s installed systems. (i.e. motor, steering, displays, etc.) Clarifying, every vessel that is shipped from the factory to your dealer includes an owner’s pouch, also called “the blue bag”.

Understanding that every dealer may have their own receiving and vessel preparation process, the owner’s pouch shipped with your boat may be broken down, removed, or bundled with other documents such as your buyer’s agreement. If you did not receive system related documents with your boat purchase, please contact your dealer for assistance as we do not have the ability to replace items.

How do I test if my fuel gauge/sender is working correctly?

The following article is intended to assist owners and or marine service professionals in troubleshooting improper fuel level gauges that may be outside of the accepted 5-10% variance caused by EPA diurnal systems. When troubleshooting fuel gauge anomalies, we recommend starting with the fuel tank’s sender unit as this is most commonly the source of incorrect readings.

Step 1) Test the Sender’s Voltage:

  • The senders can work with both 12V and 24V system. The sender draws power through the gauge connection.

 

Step 2) Test if the sender is connected correctly:

  1. Check to see if the sending unit is receiving power from the gauge. The reading at the sending unit will be less than the input voltage at the gauge.
  2. Check the sending unit’s ground. The ground wire must be properly grounded to a common ground or to the negative on the battery.

 

Step 3) How to test if the sender is operating correctly:

  1. Disconnect the sender wires at the sending unit.
  2. Connect the 2 wires to an ohmmeter or multimeter and set signal to resistance.
  3. Take a measurement of the sender at empty and full positions. This can be done by either draining and then re-filling the tank which the sending unit is installed, or remove the sending unit from the tank and then manually operate the float by hand.
  4. For American Standard, the meter will show 240 ohms at empty and 30 ohms at full.

 

Where can I provide feedback about my recent experience with my dealer?

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